Shipping policy

We, at Mahotsav Group, make all commercial and reasonable endeavors to ensure that the products are delivered to the users in a timely fashion. Users are required to peruse and understand the terms contained in this policy. If you do not agree then you are advised not to accept the Terms of Use and the Shipping Policy and may abstain from using the platforms. The terms contained in this Shipping Policy shall be accepted without modification, and accordingly, you agree to be bound by the terms contained herein

  • All products are shipped within 2 days of placing the order. All products are shipped from the warehouse located in Surat, India, to the respective shipping address(s) provided by the user/customer/purchaser. As we endeavor to deliver our products across India, we partner with third-party courier service providers to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner.

  • A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide their complete street address along with their PIN code details at the time of placing the purchase order.

  • Our orders are processed on weekdays, i.e., from Monday to Saturday, excluding national or declared holidays.

  • In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process only one shipping address per order; therefore, in case any customer places an order of several items to be shipped to different addresses (es), each address shall be treated as a separate order.

  • We do not ship to P.O. Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.

  • Orders once confirmed cannot be edited/ modified/ or changed. However, we accept such requests for address change, made within six hours of placing the order or prior to shipping of the order, whichever is earlier. For related concerns and queries, you may reach us at info@mahotsavgroup.com.

  • Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer at the time of placing the order, and thereafter, if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.

  • We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver, then we will make proactive attempts to communicate with the user about the delay, within 2 working days, on his/her registered mobile number or email address.

  • Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in the My Account section. In case of any delivery-related concerns or disputes, or if the package status is visible as non-deliverable, you are requested to contact our courier partner's customer service numbers or reach out to them on the below-mentioned website -

Or such other courier service as may be applicable from time to time. You can also mail us info@mahotsavgroup.com with your order details in case of further queries or concerns.